Foire aux questions

Gifting

  1. Can I gift pledge packages from one account to another?
  2. How do I know which items can be gifted?
  3. Que dois-je faire pour offrir ou recevoir un cadeau ?
  4. How do I gift a pledge package or item to another account?
  1. Can I gift pledge packages from one account to another?

    Yes, you can gift not only entire pledge packages but also many of the individual rewards within a pledge package. Gifting allows you to send your rewards to other accounts. In order to gift an item, both you and the recipient must have 2 Factor Authentication (2FA) enabled. Once gifted, the item will move from your account to your friend's account. If the reward is a pledge package, the testing privileges will also move with it, but the recipient must contact support@crowfall.com to get the testing set up. This means if you gift your only pledge package, you will lose access to testing.

  2. How do I know which items can be gifted?

    Login to Crowfall.com and go to your Account page. Select “Reward Gifting” from the menu on the left. The Gifting page will open, showing you which backer reward items on your account may be gifted to another account. This page also shows “Gifts Pending for You” (gifts that were sent to you from another account but that you haven’t yet claimed) as well as a “Gifting History” that lists gifts you have given or received.

    Some items require internal entitlements to be moved manually (like gifting Starter Packs or guild name reservations), so if something isn't working right after being gifted, please email support@crowfall.com.

    Gifting is not currently available in Brazil.

  3. Que dois-je faire pour offrir ou recevoir un cadeau ?

    Pour offrir ou recevoir un objet, les deux comptes impliqués doivent avoir activé la double authentification (2FA). Consultez la FAQ sur la double authentification (2FA) pour en savoir plus et pour connaître les instructions de configuration.

    Vous devez aussi connaître le nom d'utilisateur du compte auquel vous envoyez le cadeau. Aucune autre information (comme l'adresse e-mail ou le mot de passe) n'est nécessaire. D'ailleurs, vous ne devez jamais communiquer votre mot de passe à quiconque, même aux membres de l'équipe d'ArtCraft.

  4. How do I gift a pledge package or item to another account?

    Here are the steps for gifting:

    1. Login to Crowfall.com and go to your Account page. Select “Reward Gifting” from the menu on the left. The Gifting page will open, showing you which backer reward items on your account may be gifted to another account.
    2. Under “Rewards Available for Gifting” find the item you wish to gift in the list. Enter the quantity of that item that you want to gift to the other account and click the “Gift [quantity] to an Account” button in the far right column.
    3. A popup box will appear. Enter the username of the target account and click the “Send Gift” button.
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