Preguntas frecuentes

Regalar

  1. Can I gift pledge packages from one account to another?
  2. How do I know which items can be gifted?
  3. ¿Qué tengo que hacer para prepararme para hacer o recibir un regalo?
  4. How do I gift a pledge package or item to another account?
  1. Can I gift pledge packages from one account to another?

    Yes, you can gift not only entire pledge packages but also many of the individual rewards within a pledge package. Gifting allows you to send your rewards to other accounts. In order to gift an item, both you and the recipient must have 2 Factor Authentication (2FA) enabled. Once gifted, the item will move from your account to your friend's account. If the reward is a pledge package, the testing privileges will also move with it, but the recipient must contact support@crowfall.com to get the testing set up. This means if you gift your only pledge package, you will lose access to testing.

  2. How do I know which items can be gifted?

    Login to Crowfall.com and go to your Account page. Select “Reward Gifting” from the menu on the left. The Gifting page will open, showing you which backer reward items on your account may be gifted to another account. This page also shows “Gifts Pending for You” (gifts that were sent to you from another account but that you haven’t yet claimed) as well as a “Gifting History” that lists gifts you have given or received.

    Some items require internal entitlements to be moved manually (like gifting Starter Packs or guild name reservations), so if something isn't working right after being gifted, please email support@crowfall.com.

    Gifting is not currently available in Brazil.

  3. ¿Qué tengo que hacer para prepararme para hacer o recibir un regalo?

    Para poder regalar un objeto, ambas cuentas deben tener habilitada la autentificación con dos factores (2FA). Consulta las preguntas frecuentes relacionadas con la autentificación con dos factores para obtener más información sobre la 2FA, incluidas las instrucciones de configuración.

    También necesitarás conocer el nombre de usuario de la cuenta a la que vas a enviar el regalo. No se necesita ninguna otra información (como, por ejemplo, la dirección de correo electrónico o la contraseña). De hecho, nunca deberías compartir tu contraseña con nadie, lo que incluye al personal de ArtCraft.

  4. How do I gift a pledge package or item to another account?

    Here are the steps for gifting:

    1. Login to Crowfall.com and go to your Account page. Select “Reward Gifting” from the menu on the left. The Gifting page will open, showing you which backer reward items on your account may be gifted to another account.
    2. Under “Rewards Available for Gifting” find the item you wish to gift in the list. Enter the quantity of that item that you want to gift to the other account and click the “Gift [quantity] to an Account” button in the far right column.
    3. A popup box will appear. Enter the username of the target account and click the “Send Gift” button.
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