The news article below was first published on Friday, June 30, 2017. With the recent release of 5.2, the migration to the transition to the new ports has gone into effect.
If you are having connection issues, please email firstname.lastname@example.org so we can assist you.
Our game ports are changing!
First, just a bit of background for those unfamiliar with ports. Crowfall uses the TCP internet protocol. A TCP connection contains the local internet address, remote internet address, local port, and remote port. You can have a connection that works just fine between your computer and our servers, but the server and game client only communicate with each other through specific ports.
Currently we use the TCP ports 6900-6970. With the release of 5.2, we’ll be using the TCP ports 12000-12999. We also use ports 80 and 443.
For most Crowfall players this change won’t have any noticeable effect at all. What it should do is make accessing the game much easier for new players. Very rarely, some local ISP routers block ports we need for Crowfall. Even more infrequently, an ISP will block our traffic entirely. The most common issue we see is security software blocking the ports. If you have a more restrictive security setup, you may need to do some work to open these new ports.
How do you tell if you are having an issue with ports? When you enter a Crowfall Campaign World or Eternal Kingdom, that loading sequence will use the 12000-12999 port range. If you can log into the lobby but fail to launch into a world, it’s likely you have a communication issue related to the ports. If you think this is the problem, turn off your local firewall (which is often Windows Firewall), and test your connection by logging into your Eternal Kingdom. You can add an exception for CrowfallClient.exe in most firewall software. It’s important to note that some anti-virus software also has an integrated firewall application.
If you are having issues playing Crowfall, please contact us at email@example.com, and we will work with you to make sure you get access to the game.