ART+CRAFT ENTERTAINMENT, INC. SHIPPING POLICY

SHIPPING METHODS AND ESTIMATED ARRIVAL TIMES

DOMESTIC SHIPMENTS:

Normal Shipping: UPS or USPS, 5-10 postal days from the ship date on your shipping confirmation.

Expedited: UPS or USPS Priority Mail depending on your delivery zone, 2-3 business days from the ship date on your shipping confirmation.

UPS - Recipient Pays Tax/Duty at Delivery: is an expedited service with tracking and improved time in transit option. Recipient is responsible for taxes and any duty that apply to the order.

INTERNATIONAL SHIPMENTS:

USPS First Class International: Up to 6 weeks for delivery. This method is used for many international shipments. Tracking information may not be available for orders shipped via this method. There may be duties applied to your shipment per your country's import laws. Please allow up to 3 business days for processing.

USPS Priority International: Up to 3 weeks for delivery. This is a traceable method for international shipments, and barring customs delays, also has the shortest international delivery time-frame. There may be duties applied to your shipment per your country's import laws. Please allow up to 3 business days for processing.

Processing: Most orders normally ship within 1-2 business days. Some international orders may take up to 3 business days to process. Orders are not processed after 3:00pm CST, on USA holidays or on weekends. Any orders placed during this time will be processed within the normal time frame. If you place an order after 3:00 PM MST with Expedited Shipping, your item will not ship until your order has been processed on the next business day.

SHIPPING COSTS

The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method (ground, expedited, international). The final shipping and handling cost can be calculated from the Shopping Cart.

Packaging: Most items will ship in a box. Apparel will ship either in a soft envelope or a box, depending on the number of items in the order. If a significant amount of time has passed and you don't have a tracking number, please create a customer service ticket.

INTERNATIONAL CUSTOMS FEES

International orders may have additional fees applied to them by the receiving country's (your country's) customs agency. Unfortunately, we have nothing to do with these fees and are not able to estimate fees or determine whether or not there will be any. To learn more about your country's customs fees and any other import duties/taxes, we recommend contacting your country's customs agency. We are not responsible for these customs fees and cannot reimburse customers for any additional fees charged by your customs.

need help?